What happens if the landlord says it's too hard to insulate our house?

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Accepted Answer

If your landlord says the house is too hard to insulate, ask them for written confirmation that this is the case. From 1 July 2019 insulation has been compulsory in all rental homes. A landlord can’t simply claim that ‘insulation is not reasonably practicable’. They must provide written certification from an experienced professional insulation installer that it is not *reasonably practical* or not possible to install insulation in a particular house.
If your landlord won’t provide you with this written confirmation, you can talk to Tenancy Services for advice and a free mediation service.
Landlords not complying with these insulation obligations can be fined up to $4000.

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