What do I do if my landlord refuses to fix a major problem?

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Under the Residential Tenancies Act, your landlord is responsible for providing and maintaining your rental property in a reasonable state of repair and making sure it’s safe and healthy. This includes keeping the plumbing, electrical wiring and anything to do with the structure of the house safe and working properly.
If your landlord won’t fix major issues (like a shower not working properly or rotting walls and floors), they're breaching the law. You can ring Tenancy Services for advice about what to do, such as issuing a ‘14-day notice to remedy’ or applying for mediation or a Tenancy Tribunal hearing.
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