How do I know if the landlord is telling the truth about insulation?

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If your tenancy agreement was signed on or after 1 July 2016 it must include an ‘insulation statement’ signed by the landlord describing the type and location of insulation in your home. If you think this statement is incomplete or inaccurate you could contact a professional insulation installer and ask them to do a quick check – they might do it for free. If you do a check yourself Tenancy Services’ have advice on how to do this safely:  https://www.tenancy.govt.nz/maintenance-and-inspections/insulation/insulation-safety
After the check, if you’re still pretty sure the insulation statement is wrong, contact Tenancy Services’ Compliance and Investigations team. They investigate breaches of tenancy law. It’s unlawful for a landlord to not complete an insulation statement, or to include anything they know to be false or misleading. The Tenancy Tribunal can fine them up to $500.

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